General Rental Terms & Conditions 

Last updated: August 15, 2026 

In order for the car rental transaction to be legally established and for the vehicle to be handed over to you, the Vehicle Rental Agreement and the Vehicle Delivery Form — which documents the vehicle's specifications, the rental fee and duration, the fuel level, and any pre-existing damage — must be signed by both parties. 

We recommend that you carefully read the General Rental and Delivery Terms set out on this page before completing your car rental transaction. For any questions requiring further detail, you can reach us at rentivo.skopje@gmail.com or by phone at +389 76 297 100. 

You acknowledge that if the Vehicle Delivery Form is not signed at either handover or return, you are deemed to have accepted its contents; that if you object to the Form, you will arrange for an inspection through an expert at your own expense; and that otherwise your objections will not be taken into consideration. 

1. Your Responsibilities 

The vehicle, its accessories, and its keys are your responsibility. For the duration of the rental agreement, you must operate the rented vehicle in compliance with North Macedonian Road Traffic Legislation and applicable traffic rules. 

It is your responsibility to operate the vehicle in a manner appropriate to road and weather conditions and in compliance with speed limits. You are responsible for any damage resulting from using the vehicle outside its intended capacity or purpose, off-road or beach driving, or water entering the engine or other vehicle components. You may not use the vehicle for racing, speed testing, or driver training purposes. 

Keep the vehicle locked whenever it is not in use. Ensure you use the correct and appropriate fuel type. Check oil levels and keep tire pressure at the required level. 

Even after the vehicle has been returned, you remain responsible for any traffic fines, parking fines, and toll charges incurred while the vehicle was in your use. You are obligated to provide complete and accurate information regarding yourself and any additional driver. 

You may not sell, lease, or otherwise dispose of the vehicle or any of its parts. You may not permit anyone other than the persons named in the agreement to drive the vehicle. 

If any warning light illuminates on the dashboard or the oil level appears low, contact us immediately. Do not permit any third party to carry out technical work on the vehicle without our written authorization. 

Check for your personal belongings before returning the vehicle. We accept no responsibility for items left inside the vehicle. 

The vehicle may not be driven under the influence of alcohol and/or drugs, may not carry passengers beyond its rated capacity, and may not be taken outside the countries specified in the agreement. 

You bear sole responsibility for any modifications made to the vehicle without our approval, for damage costs not covered by insurance, and for damage to the interior upholstery or wheel rims. 

2. Fees 

The following fees are the renter's responsibility: 

• The daily rental fee and any additional service fees specified in the rental form (additional driver, insurance, navigation, child seat, etc.) 
• Any loss, damage, or costs arising from conduct contrary to the rules set out in the Responsibilities section 
• The vehicle is delivered with a full tank of fuel; if it is returned with less fuel, the cost of the missing fuel plus a 25% service fee will be charged 
• All toll charges (bridge, highway, ferry, etc.), traffic and parking fines, any resulting court costs, and vehicle towing/impound fees 
• An additional service fee applies for each fine or charge paid by our company on your behalf 
• Repair costs for damage not recorded on the Delivery Form 
• Repair costs arising from user error that are not covered by insurance, and the daily rental rate for any days the vehicle is out of service as a result (charged at the standard daily rate) 

A late payment interest of 5% per month applies if amounts owed are not paid on time; this rate is updated in line with the National Bank of North Macedonia's lending interest rates. All applicable taxes are added to the fees stated above. 

3. Insurance and Limits of Liability 

By signing the Vehicle Delivery Form, you accept our insurance terms. The rented vehicle is covered against collision, impact, and theft or attempted theft. Damage that may be caused to third parties is covered within the limits of third-party liability insurance. 

For the insurance coverage to be valid, all of the following conditions must be met: 

• The accident must have occurred while the vehicle was being driven by one of the persons named in the rental agreement 
• The driver must not have been under the influence of alcohol and/or drugs at the time 
• In the event of a single-vehicle accident or theft, the vehicle's location must not be altered before reporting the incident to the nearest police station and obtaining an official report 
• In the event of a two-vehicle accident, a properly completed Property Damage Accident Report must be obtained; a traffic police report is required in cases involving an unattended vehicle, an underage driver, suspected alcohol use, involvement of public vehicles, or an accident resulting in death or injury 
• In the event of theft, a Theft Report must be obtained from the nearest police station, and the vehicle's keys and registration document must be handed over to us 

The full cost of any damage that is not properly documented (missing accident report, alcohol test, or party statements) is the sole responsibility of the renter. Liability for damage exceeding the insurance coverage limits also rests with the renter. Please contact our office for further details. 

4. Privacy 

Personal information you share during the rental process is not shared with third parties for commercial purposes; the utmost importance is given to your personal privacy. 

Information shared with us may be used for booking processing, payment collection, customer records, and the handling of disputes arising from the agreement. It may also be used for anonymized statistical analysis and market research purposes. 

Conduct in breach of the agreement's terms may be recorded and shared with credit reference agencies, competent public authorities, and relevant industry bodies. Where requested by public authorities or courts, information relating to all drivers named in the agreement will be provided to the relevant authorities. These matters are further detailed in our Privacy Policy. 

5. Termination of the Agreement 

If rental fees are not paid on time, we may terminate the agreement unilaterally without any prior warning or notice. In such cases, the vehicle must be returned immediately. Failure to return the vehicle will be deemed an acknowledgment by the renter that they have misused property entrusted to them. 

Unilateral termination of the agreement by us does not prevent the collection of any amounts owed under the agreement. In the event of failure to fulfil the core obligations of the agreement, we may claim additional compensation for losses, damages, and loss of income incurred. 

6. Reservation Cancellations 

You may cancel your rental free of charge up until at least 6 hours before the scheduled vehicle pickup time. 

• For cancellations made less than 6 hours before pickup, or where the vehicle cannot be handed over due to failure to meet the rental conditions, one (1) day's rental fee will not be refunded. 
• During peak periods (July 1 – August 31, and official public holidays), free cancellation is available up until 24 hours before pickup; after this period, one day's rental fee will not be refunded. 

For cancellation requests, you can email us at rentivo.skopje@gmail.com or call us at +389 76 297 100. 

We reserve the right to cancel bookings made through the website by providing 12 (twelve) hours' notice; in such cases, any fees already collected will be refunded. 

Contact 

387 RENTA CAR Skopje  |  Bosfor br. 1, Mralino, Ilinden, North Macedonia 

rentivo.skopje@gmail.com  |  +389 76 297 100  |  uskuparackirala.com 

These terms took effect on August 15, 2026.